Support & Contact Us
Last updated October 2, 2026
We’re a small team that cares a lot. Whether something isn’t working, you have a question, or you just want to share an idea, we’d love to hear from you.
Send us a message
Fill this out and we’ll reply to the email you give us, usually within two business days.
Delete your account
You can delete your Vigil account yourself at any time. Sign in, open Plan & Billing (or Notifications if you were invited to someone’s Care Circle), and choose Delete my account. You’ll be asked for your password to confirm.
Deleting your account permanently removes your account and the care profiles you own, including their medications, appointments, notes, documents, and photos. People you invited lose access to those profiles. This can’t be undone.
Can’t sign in? Send us a message above and choose Delete my account — we’ll confirm it’s you by email and take care of it.
Quick help
Forgot your PIN (loved ones)? The primary caregiver can reset it from Care Circle → Team.
Not getting reminder emails? Check Settings → Notifications to make sure they’re turned on, and look in your spam or promotions folder.